So part of the game rules are that if you play one of the battles as your character, then you must monster the other one, in order to ensure that PD can actually put on meaningful battles for players to attend. Effectively, for any given battle about half the fighting playerbase will be playing as their characters, and the other half will be monstering as barbarian orcs.
Part of putting on that battle means that PD want the monsters to be a cohesive a force as possible in order to create an immersive environment. This is why almost everyone plays an orc when they monster, why the kit requirements are in place, and so on - it’s to create those photo-finish battles.
In this case, it sounds like a PD volunteer (the one in the onesie) judged that wearing an orc mask without the make-up behind it significantly affected the overall look of your barbarian orc, perhaps enough to break that immersion or make people question whether you were actually were an orc - obviously I wasn’t there so I can’t say for sure, but that sounds like what you’re saying.
Firstly, if you’re unhappy with that decision, I would suggest you could:
- At the event, ask for someone to explain why they’ve made that decision and explain your issues with facepaint in case there is another solution
- Outside of the event, contact email@example.com with your feedback - as that’s the only real way to get your POV across to the event organisers
Otherwise, I’ll note that there are almost always roles you can take that don’t require you to wear facepaint & and orc mask - but most of the time these are as human slave water carriers, who nonetheless fill a vital role on the battlefield by keeping the monsters from dehydrating.