The last event was my first got some character questions

My main question is if I completely reset my characters skills can I keep them as the same person for example if I retired them and made a new one or should I just email pd which I’ve already done to change a few things but still not happy with the skills, will all the progress with people I met at the event would I loose that if I remade the character excally the same?

You can email Pd, they’ll reset your character points