Hi folks, as promised here’s a rundown of ways to get support at events. During events, the Empire Facebook groups will be either on Admins-Only posting mode (the main group, the ads group and the player support group) or Post Approval mode (the nation groups).
Firstly, a lot of the entries on this list recommend finding a member of crew with a radio. You can find crew with radios at the following locations:
- The ref tent in the centre of Anvil
- the Forge bar
- with any Egregore
- at the Hub
- at the Academy
- at Monster (for emergencies only).
Here’s how to get help in some specific situations.
Injuries: the First Aid tent is opposite GOD. In an emergency, any crew member with a radio can contact them for you.
For safety issues: contact the security team via a crew member with a radio.
To report a breach of the conduct rules: if you want to make a report at the event, you can either go to GOD or ask any member of crew with a radio; they will be able to contact the Conduct Team for you. You can also make a report after the event by email. Here’s a flow chart about reporting: Reporting a conduct problem - Empire
If you are struggling emotionally or practically and need some short term support to continue enjoying the event, or if you need help to safely leave the event: you can go to GOD or a crew person with a radio and ask to speak with the Participant Welfare team. You can read more about the support they can offer here: https://www.profounddecisions.co.uk/.../Participant_welfare
If there’s an issue with site equipment breakages, toilets or cleanliness: go to GOD as a first port of call, and they’ll be able to speak to the hygiene team or relevant site crew team.
If there’s an issue with a rented tent: go to GOD, and they’ll contact RentBellTents for you.
Lost property: go to GOD and visit the lost property desk.
Rules queries or concerns: go to a ref tent (in the centre of Anvil) and they’ll be able to help you.
If there is an emergency out of hours: the Security team have a base by GOD and the nearby First Aid tent is always staffed. There is also a number here: Contact Profound Decisions - Empire
Finally, if you are trying to get in touch with PD during an event you are not attending yourself, there is a number you can call on the linked page above.
We hope you have a great event.
The PD Mods
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